Q: What kinds of payments do you take?
A: We accept PayPal and all major credit cards. At checkout, all payments are processed in a safe way.
Q: When will my payment be taken?
A: Your payment method will be charged right away when you place your order.
Sending
Q: Do you ship for free?
Yes! All orders come with free standard shipping.
Q: How long does it take to get there?
A: Depending on where you live, standard shipping usually takes 5 to 15 business days.
Q: Is it possible to track my order?
Yes, you'll get an email with tracking information (if available) once your order ships.
Returns and Refunds
Q: What is your policy on returns?
A: You can get a refund or exchange for items that are still in their original condition and haven't been used within 90 days of delivery.
Q: How long does it take to get a refund?
A: We process refunds within 7 business days of getting and checking your return.
Q: Who pays for shipping back?
A: The customer has to pay for return shipping unless the return is because we made a mistake (sending the wrong or broken item).
Things
Q: Are the colors of your products correct?
A: We try our best to show colors correctly, but the way your screen is set up may cause some colors to look different.
Q: Do you have guides for sizes?
A: Yes, most product pages have detailed size information to help you find the right fit.
Get in touch
Q: How do I get in touch with you?
A: You can get in touch with us at any time at:
📧 contact@fashhaven.shop
Call +1 256 984 5648
19 Allen St, Peachland, NC 28133, USA